SolutionsEnterprise and leased line
i2iCore for Enterprise and leased line
Operators selling business connectivity and leased lines to companies that expect accountable service and clear invoices.
- Modules
- 6
- Suites
- 4
- Core products
- 2
Your stack
Access & Network
i2i TraceDevices & Assurance
i2i NetPulseOperations & Field
i2i TicketingIdentity & Intelligence
i2i APIsThe challenge
What Enterprise and leased line operators have to get right
Business customers buy a service, not just a connection. A leased line or a corporate link may have several sites, several services and a named contact, and the customer expects the invoice, the support response and the link itself to be right. There are fewer accounts than in a broadband ISP, and each one carries more weight.
Billing software for leased-line and enterprise operators therefore has to model group accounts with child services, measure support against agreed response and resolution targets and show which links are down. Records of IP use also matter when a customer or regulator asks a question. i2iCore covers each of these with modules that share subscriber records.
Accounts that are not one line each
A business may hold several services across several sites. Billing needs a group account with child service accounts, so the customer receives an invoice that reflects the arrangement and staff can still see each service.
Proving service was on time
Enterprise customers hold you to response and resolution targets. You need timers that count against a business calendar, pause when the ticket is waiting on the customer and escalate before a target is missed.
Knowing about a fault first
When a link an enterprise depends on degrades, they expect you to know before they call. Monitoring has to poll the equipment you are accountable for and alert the right people quickly.
Answering who used an address
Customers, investigators and regulators ask who held a public IP address and port at a given time. Without preserved records and a way to search them, the answer takes days or cannot be given.
The modules
How each module helps
Every operator starts with the AAA and CRM core. The rest are added as the network needs them. Each module has its own datasheet.
- i2i AAAAccess & NetworkCore
Authenticates and authorises business subscribers by plan, status and policy, with QoS and bandwidth policy per plan. Accounting records are written straight into billing, so usage and invoices come from the same data.
- i2i CRMMonetisation & FinanceCore
Supports enterprise and SME segments, and single, group and leased-line accounts with child service accounts. Invoices, credit notes and payments sit alongside, so a business account is billed as the arrangement it is.
- i2i TicketingOperations & Field
Assigns each ticket to a team with a target turnaround and counts first-response and resolution time against your business calendar. Timers pause and resume, and escalation ladders hand late tickets upward.
- i2i NetPulseDevices & Assurance
An edge probe polls switches, routers, servers and BGP peers, then raises alerts and dashboards. It lists the customers behind a failed device. It does not create tickets itself, so your team acts on the alerts.
- i2i TraceAccess & Network
Captures NAT flow records and router syslog, keeps them for the retention period your regulator sets and lets an authorised operator search by public IP, port and time, then export the evidence.
- i2i APIsIdentity & Intelligence
A curated gateway where each outside client is registered, limited to approved source addresses and endpoints, throttled and audited. Partner systems can work with subscribers and packages, and payment callbacks credit the customer.
Checklist
What you need to get right
- Bill business and leased-line accounts correctly
- Track complaints and service against SLA
- Monitor the links you are accountable for
- Connect billing to partner and payment systems
FAQ
Enterprise and leased line: frequently asked questions
Can i2iCore bill a business with several sites on one invoice?
i2i CRM supports group accounts and leased-line accounts with child service accounts, alongside enterprise and SME customer segments. Invoices, credit notes and payments are handled in the same system. Tell us how you invoice multi-site customers so we can confirm the layout you need.
How does SLA tracking work?
In i2i Ticketing, SLA policies set targets for first response and resolution, counted against a business calendar with holidays. Timers can be paused and resumed, and warnings and breaches are flagged. Escalation ladders pass a late ticket to the next level.
Will NetPulse raise a ticket when a leased line fails?
No. NetPulse alerts through Telegram, email, WhatsApp or a webhook, and shows the customers behind a failed device. It has no connection to Ticketing, so a person raises the ticket from the alert. The two modules run side by side.
What does Trace give us for customer or regulator requests?
Trace preserves NAT flow records and syslog and answers which public IP and port were in use at a given time. It stores raw records and does not itself map an address to a subscriber; that step uses your own subscriber or RADIUS data.
What can we connect to our own systems?
i2i APIs is a curated gateway rather than an open, self-serve interface. Staff register each client and choose the endpoints it may call. It offers subscriber and package operations, device operations for the ACS and payment callbacks. There are no outbound webhooks.
Other operator types
- Fibre ISPsFTTH and GPON operators who sell broadband plans to home and business subscribers, directly and through partners.→
- Wireless ISPsFixed-wireless operators serving towns and rural areas from towers, where every subscriber depends on radio links.→
- Cable and local operatorsOperators whose customers sign up, get served and pay through a network of franchises and LCOs.→
- Public Wi-FiVenues, hospitality and city networks that offer guest Wi-Fi through a captive portal and want to manage access and revenue.→
- Telcos and CSPsCommunication service providers and larger operators with big teams, many systems and formal control over access and records.→